We stand by our beautiful products. If for any reason you are not completely satisfied with your purchase we offer a seven (7) day money-back guarantee* from the time you receive the goods.
Please contact us at within that time if you are not satisfied with your purchase for any reason. In the event your item arrives not as expected please immediately send photos so that we can try to resolve this in the first instance.
*This excludes the beauty and body range of oils, creams, tools and beauty products. For purchase of samples on these items please email us for availability.
*No refund or exchange on sale items or Gift Cards.
A refund does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Sourceress will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Note: depending on the resolution of the screen you use to access the website, the colours of products as displayed on this website may not constitute an accurate depiction of the true colour of the item.
Approved returns may be sent to our Sydney warehouse at 866 Bourke Street Waterloo. You will need to request the complete address, including Suite Number before you ship any returns.
You understand and agree that shipping and handling costs (both the fee to send and to return) are non-refundable.